Dantz, the makers of Retrospect backup software, is now charging for email support on a per-incident or yearly basis. "Please note that Dantz is no longer able to offer free, unlimited Technical Support. In order to keep our costs in line and our support quality at its customary high levels, Dantz must charge for technical support."

Here's their new support matrix. Dantz has offered free email support and some phone support since at least 1992.

Sent by Glenn Fleishman.